Loomdy Store Terms of Sale

1. Who sells to you

The store is operated by LOOMDY S.A.S., tax ID (NIT) 902.068.431-6, a Colombian company domiciled at Conjunto 3 Colinas Estancias Campestres, Casa 3, Armenia, Quindío ("Loomdy"). Phone: +57 310 405 4294. Email: pedidos@loomdy.com and legal@loomdy.com. Products are made by a partner workshop in Colombia from your design.

2. What we sell

Physical products personalized with your photos and text: printed albums, wall art, mugs and ceramics, and T-shirts, among others. Store images and 3D previews are representations: the color, texture and proportions of the final product may vary slightly because of the material, the printing and the screen you view it on.

3. Your design and your photos

• You are responsible for having the rights to the photos, text and other content you include, and the permission of the people who appear in them.
• Loomdy uses your content only to produce, ship and handle your order. The workshop receives it only for that and must delete it once the order is delivered, except as needed for a warranty claim.
• We may refuse to produce an order whose content is illegal, infringes third-party rights or sexualizes minors. In that case we refund you in full.
• Before paying you see a preview. Check spelling, photo order and quality: we print what you approve. If a photo has low resolution for the chosen size, we warn you in the preview.

4. Prices and payment

• Prices are in Colombian pesos and include VAT where applicable. The total you see when confirming the order, which itemizes products and shipping, is what applies.
• Shipping cost and coverage are shown before you pay. Today, within Colombia, shipping costs COP 12,900 and is free on orders from COP 150,000.
• Payments are processed by Wompi (Bancolombia), which receives your payment details. Loomdy never sees or stores your full card details.
• An order is produced only once payment is approved. If payment is not approved, the order stays pending and you are not charged.
• If you use a coupon, the discount applies to products under the coupon conditions shown before you pay.

5. Production and delivery

• The estimated production and delivery time of each product is shown on its page and in the order summary before you pay. You can follow the status in "My orders" and we email you updates.
• If we cannot meet the stated time, we tell you as soon as we know, and you can wait or ask us to cancel the order and refund you.
• We ship to the address you give. If it is wrong or nobody receives the package, the cost of reshipping is yours.
• When you receive it, check the package. If it arrives damaged or is not what you ordered, write to us with photos of the packaging and the product. Please tell us as soon as possible, ideally within 5 business days, so we can claim against the courier; you can still claim at any time within the warranty period.

6. Right of withdrawal

• Personalized products: products made with your photos, text or design are produced to your specifications and therefore have no right of withdrawal (Law 1480 of 2011, art. 47). Before production starts you can ask us to cancel the order at pedidos@loomdy.com, and we refund you in full.
• Non-personalized products: if the store sells any, you can withdraw within 5 business days after delivery. You must return the product in the condition you received it; return shipping is at your cost, and we refund you within the following 30 calendar days.

7. Payment reversal

If you paid electronically, you can request a payment reversal (Law 1480, art. 51, and Decree 587 of 2016) when you were a victim of fraud, did not request the transaction, did not receive the product, or the product does not match your order or is defective.

Write to us within 5 business days from the date you learned of the problem or should have received the product, and file the complaint with your payment method's issuer. If the reversal applies, the amount is returned within the following 15 business days.

8. Warranty

• All products carry the legal warranty of quality, suitability and safety (Law 1480, arts. 7 to 11) for 6 months from delivery, the term Loomdy announces under art. 8 of that law.
• It covers manufacturing defects: faulty printing, peeling, transport damage, or a product different from the one ordered.
• It does not cover what you approved in the preview (for example, a blurry photo or a typo in your text), normal wear, or misuse (for example, microwaving a mug that is not microwave-safe).
• If the warranty applies, we repair or remake the product at no cost, including shipping. If that is not possible, we refund you.

9. Support and claims

Write to pedidos@loomdy.com. We answer requests, complaints and claims within 15 business days. You can also go to the Colombian Superintendence of Industry and Commerce (https://www.sic.gov.co).

10. Personal data

We process your contact, shipping and order details to produce, ship, charge and support your purchase, under the Personal Data Processing Policy. We share the order photos and delivery details with the workshop, and the delivery details with the courier, only to fulfil the order.

11. Changes

We may update these terms. Changes do not affect orders already confirmed.